Fili Hotel at Nustar Cebu

Location and its close to ocean park which our daughter likes to visit

Hotel is beautiful, breakfast is exceptional - it caters for every taste, I have even seen keto deserts. Comfy beds, nice personnel. The mall next to the hotel is only partially open, but SM Seaside is 5 min by taxi.

I recently had the pleasure of staying at the Nu Star FILI Hotel in Cebu, and I must say, it's an outstanding venue in every aspect but one. The room was incredible, with modern amenities and stunning views. The pools and fitness center were impressive, providing a relaxing oasis for guests. The buffet breakfast was beyond exceptional, offering a diverse spread of local and international cuisine. However, my enthusiasm was dampened by a glaring oversight - the smoking section. As a cigar smoker, we are considered a different breed from cigarette smokers who need a quick fix from their nicotine. Cigar smokers like to enjoy a cigar for an extended period of time. I was appalled to find that the designated smoking area was relegated to the ground floor outside, in the front of the hotel, 50 meters away, with no seating or shelter. It's as if smokers are treated as second-class citizens, forced to stand awkwardly outside, exposed to the elements. This thoughtless design decision is disconcerting and uncomfortable. It's unacceptable for a hotel of this caliber to neglect the needs of its smoking patrons. A designated smoking area with seating and shelter is not only a courtesy but a basic amenity. Highlights: - Luxurious rooms with modern amenities - Impressive pools and fitness center - Exceptional buffet breakfast - Attentive staff Lowlights: - Inadequate smoking area (no seating, shelter, or amenities) - Smokers treated as second-class citizens Verdict: The FILI Hotel's outstanding facilities and services are marred by its lack of consideration for smoking patrons. Until they address this issue, I hesitate to give a perfect score. Recommendation: To FILI Hotel management: Provide a comfortable, designated smoking area with seating and shelter. It's a basic courtesy to your patrons.

Everything exceeded my expectations. The staff were very courteous especially Nathaniel at the front desk. He made us feel comfortable while waiting for our room during check in and Jay also who arranged our taxi. Our room was spacious and clean with a very nice seaview. The beds were comfortable. The food was superb, there were lots of choices. The location was also great because it is adjacent to a mall with high-end brands and it was very close also to seaside sm. Over all experience was super a Would definitely recommend to all my friends.

Earl made our stay extra special. We were celebrating my husband and my mother's birthday and Earl was kind enough to organize a suprise birthday cakes for my family. We were also able to check in earlier than scheduled and everything was very efficient. The breakfast buffet was a gastronomic experience, vast array of choices with manageable portions for you to taste everything. Their pastry section is worth every calorie. Thank you Nu Star staff for making our stay so relaxing and memorable. We will be back again for sure!